FAQs
To ensure clarity and transparency, we've compiled a set of frequently asked questions to address any queries you might have. We prioritize your satisfaction and aim to provide a delightful experience from order to delivery.
Dispatch Related Queries
How is the dispatch done, and which courier service is used?
All standard dispatches are handled through DTDC courier, a reliable service for timely deliveries across India.
Is there dispatch during weekends or holidays?
No, there is no dispatch on weekends and holidays. Dispatch operations occur during working days.
Why is it crucial to provide a complete address during order placement?
To ensure your order reaches you seamlessly, please provide a complete address with proper pin codes and address landmarks during the order placement on the website.
How long does it take for dispatch after placing an order?
The typical dispatch time is 1 – 2 working days from the date of the order. This time frame may vary based on the order queue and stock availability.
When can I expect the delivery after dispatching the order?
The delivery time is generally 2 – 5 working days from the date of dispatch. Factors such as location and courier service efficiency may impact the delivery time.
Is express delivery available, and how does it work?
Yes, express delivery is available for the same/next working day if the delivery location falls within serviceable pin codes in Kolkata. If the pincode is eligible, then we will Please note that applicable charges may apply for express delivery.
PINCODE DELIVERABILITY CHECK
If you want to cross check if we are serviceable in your area, click on the link and check through our courier partner if they would be able to deliver the delicacies at your doorstep.
Product Related Queries
What if my product is not delivered on time?
Luchibabu uses DTDC courier service for dispatches across India. Generally, DTDC delivers in 2 – 3 working days from the date of dispatch. In special destinations, delivery might take 3 – 5 working days. If your order doesn't arrive within the stipulated time, please contact us via email, WhatsApp, or call at 7980475139 for customer support.
How should I store the products after receiving them?
For optimal freshness, store the products in the deep freeze (in frozen condition only) since we use no added preservatives or stabilizers.
Will the products stay good during transit time?
Yes, all Luchibabu products stay good for 5 – 7 days at room temperature during transit. Once received, store the parcel in the frozen section of the refrigerator.
What if I don't receive the order within the mentioned time?
In unusual circumstances, contact us immediately through email or message/call. We'll coordinate with the DTDC courier team to expedite the delivery. Your support and cooperation during such instances are highly appreciated. If DTDC is unable to deliver the parcel, we'll refund your payment within 3 – 5 working days from the date of the raised complaint. The refund will be processed to your original mode of payment.
How should I use the products after taking them out of the deep freeze/freezer?
Thaw the products (all Luchibabu items) for 2 - 3 hours after taking them out from the deep freeze. Allow them to come back to room temperature until each piece separates from the others, and then fry in hot oil. Alternatively, warm the items in a microwave-safe dish for 30 – 50 seconds until each piece separates. If you wish to use them immediately after taking them out of the deep freeze/freezer, follow the defrost process in the microwave.
How should I store the open/half-used packet?
Any unused packet can be resealed and kept in the deep freeze for the next use. Place it in an airtight container for the best results. Consume the remaining items within 15 – 20 days after opening.